Shipping policy
1. Shipping Destinations
We ship to Spain, European Union countries, and selected international destinations. Available shipping destinations will be displayed during the checkout process.
2. Order Processing Times
Orders are prepared and processed within 1 to 3 business days from payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Times
Estimated delivery times may vary depending on the destination and country. Customers can view estimated delivery times on the cart page by entering their shipping address.
-
Mainland Spain: 24 to 72 business hours.
-
Balearic Islands: 2 to 5 business days.
-
European Union: 2 to 5 business days.
These delivery times are estimates only and may be affected by circumstances beyond our control.
4. Shipping Costs
Shipping costs will be displayed to the customer during the checkout process before the order is completed.
Where free shipping promotions are available, the applicable conditions will be clearly stated on the website.
5. Order Tracking
Where available, customers will receive tracking information by email.
6. Delivery Issues
If an order arrives damaged or presents any issue attributable to the carrier, the customer must notify us within a reasonable period after receiving the order by email at:
7. Incorrect Address or Recipient Unavailability
The customer is responsible for providing a complete and accurate delivery address.
If an order is returned due to an incorrect address or repeated absence of the recipient, any additional reshipping costs may be charged to the customer.
8. Delays Beyond the Seller's Control
We shall not be held responsible for delays caused by force majeure, extraordinary logistical disruptions, strikes, adverse weather conditions, or any other circumstances beyond our reasonable control.
9. Contact Information
For any questions regarding shipping, please contact us at:
Email: support@magerit.es